T-Mobile hit by voice and text outage due to widespread routing issue - GeekWire

T-Mobile is dealing with a “widespread routing issue” affecting voice and text service across the U.S.

Our engineers are working to resolve a widespread routing issue affecting voice & text. Customers may experience longer care wait times. Please try third-party calling apps (FaceTime, WhatsApp, Signal) as a temp solution.

— T-Mobile Help (@TMobileHelp) June 15, 2020

Customers began reporting issues earlier Monday morning, TechCrunch reported, which noted that there is no evidence of a cyberattack.

Here's what we know:

– T-Mobile confirmed a major outage
– AT&T and Verizon say their networks are fine
– Sprint hasn't responded
– Level 3, which cell networks rely on to route calls, is apparently having a network issue
– No evidence of a cyberattack.https://t.co/Yx4fph5IOd

— Zack Whittaker (@zackwhittaker) June 15, 2020

King County is currently experiencing intermittent technical issues with some wireless telephone services. If you are in Seattle and your 9-1-1 call isn't going through, you can try text to 9-1-1 or call 206-625-5011. DO NOT call 911 to simply test the system. https://t.co/WdFzFXVjeq

— Seattle Fire Dept. (@SeattleFire) June 15, 2020

T-Mobile, the nation’s third-largest carrier, recently completed its $26 billion merger with Sprint. Here’s a statement from T-Mobile President of Technology Neville Ray:

Teams continue to work as quickly as possible to fix the voice & messaging problems some are seeing.
Data services are now available & some calls are completing. Alternate services like WhatsApp, Signal, iMessage, Facetime etc. are available. Thanks for your patience. https://t.co/uQiGSAFEAH

— Neville (@NevilleRay) June 15, 2020

Twitter users had fun with news of the outage:

T-Mobile users trying to call customer service about their phone not working with their phone that isn’t working pic.twitter.com/p0SXav1T2j

— goattfishh (@goattfishh) June 15, 2020

T-Mobile is down but I wouldn’t know because nobody calls or texts me pic.twitter.com/EmN3nMuMCe

— Isaiah 👑 (@isaiassuazo223) June 15, 2020

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T-Mobile hit by voice and text outage due to widespread routing issue - GeekWire
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